It was so bad that I quickly switched to another laptop. The Zoom class only lasted for 1.5 hours before this screen blackout incident happened.
It was not overheated and it didn't feel hot.īefore the 5-minute Zoom screen blackout incident which happened on 29/3, I have updated my Windows software a few days before I conducted my online classes (as the host) on Zoom. The laptop was only turned on for about 2 hours when this happened. So I closed Microsoft Word and reopened it again and everything went back to normal. Not only the tabs disappeared, but some words that I wrote in Microsfot Word disappeared too. While I was typing in Microsoft Word 2019, the tabs suddenly disappeared. On 26/3 (video attached in previous post), I attended a lecture on Zoom. This does not always happen, but once in a while. A black background flickers while I was on 'split screen' mode, and sometimes there is a black flashing light when I use Power Point without 'split screen'. On 24/3 (video attached in previous post), I discovered a problem with Power Point 2019. For the first few days, there were no problems. I did all the necessary updates before using my laptop. I bought this laptop on 17/3/21 from an authorised ACER dealer. Note: We were unable to find any screenshot attached showing " graphic card description." The only screenshot attached is just showing the screen blackout, were you referring to that screenshot?ġ) Is the behavior happening since the very first day that you have this new system? If this worked fine before at any moment, was there any recent change like hardware or software changes? (for instance, Windows®, driver, or software updates?) To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.
Download the Intel® SSU and save the application on your computer.HDMI-to-HDMI)?ĥ- Is the behavior happening when the system is plugged into power source, when using only battery, or with both?Ħ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
Is the behavior happening since the very first day that you have this new system? If this worked fine before at any moment, was there any recent change like hardware or software changes? (for instance, Windows®, driver, or software updates?)Ģ- Is the behavior happening only with Zoom* and Microsoft* Office applications? (Issue limited only to those two sets of apps?)ģ- Could you please provide the exact full version of the Zoom and Microsoft* apps that you are using? (e.g.: software version, build number, etc.)Ĥ- Is this happening only with the built-in display or also if you test using an external display using a straight-through connection (e.g. In order to check this further, could you please provide the following details?ġ- We understand this is a new system. Hello you for posting on the Intel® communities. Is this the graphics card problem or Zoom and Microsoft office application bugs? hope it can be resolved Please check the video below.ģ) Zoom screen completely blackout (but you can see that the laptop is still on as the keyboard lights are on) - my participants could see my screen and hear me from their end, but my laptop screen was completely blank. It doesn't just happen on ZOom, but on Microsoft office applications. I'm not sure if this is a problem with Zoom or intel graphics card. And I tried all the solutions, including updating WIndows.
I've just updated my graphic card driver settings. At first, I bought this new laptop as I thought that my previous laptop working on Intel Celeron and 8GB ram was not good enough to run zoom.īut the same issue happened with the new laptop too. Zoom's recommended solution is to use NVIDIA control panel settings, but my Acer laptop doesn't support NVIDIA.
I'm using Intel Core i7 10th generation (Intel Iris Plus graphics), 16GB RAM and 512 SSD memory space Please see the screen shot of my graphic card description. While screen sharing in Zoom (I'm a Zoom pro-account host user), my Acer computer completely blacked out for 5 minutes. When the screen recovers, all the texts and pictures became blurry! I've just updated the latest intel driver today.